Public Speaking Clinic for Tour Guides: A Community Service Program in Matano Iniaku Tourism Village in Collaboration with PT. Dialogika Pesona Indonesia

Muhammad Ghufran  Asrofi; Nirsal Nirsal; Aryadi  Nurfalaq; Muhammad  Naim; Andi Baso  Kaswar; Andi Muhammad  Idkhan

doi:10.69616/mekongga.v2i2.252

Authors

Muhammad Ghufran Asrofi Universitas Gadjah Mada
Nirsal Nirsal Universitas Cokroaminoto Palopo
Aryadi Nurfalaq Universitas Cokroaminoto Palopo
Muhammad Naim Universitas Cokroaminoto Palopo
Andi Baso Kaswar Universitas Negeri Makassar
Andi Muhammad Idkhan Universitas Negeri Makassar

DOI:

https://doi.org/10.69616/mekongga.v2i2.252

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Keywords:

Communication Skills, Experiential Learning, Public Speaking, Tourism Training, Tour Guides

Abstract

The main problem faced by the partner, namely the Matano Iniaku tourism management group in Matano Tourism Village, is the low communication ability and public speaking skills of tour guides in delivering information about tourist destinations in an engaging and persuasive manner. To address this issue, a Public Speaking Clinic was conducted to improve participants’ speaking abilities, build self-confidence, and enhance their storytelling techniques. The program was implemented using an experiential learning approach through interactive training, hands-on practice, presentation simulations, and mentoring by professional trainers from PT. Dialogika Pesona Indonesia. The two-day activity was attended by 19 participants consisting of tour guides and destination managers. The evaluation results showed a 93% increase in communication skills, particularly in articulation, intonation, message structure, and nonverbal expression. This program has provided a tangible solution for partners in improving tourism service quality and can serve as a model for communication competency development in the local tourism sector.

Author Biography

Nirsal Nirsal, Universitas Cokroaminoto Palopo

Fakultas Teknik Komputer

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